Conflict management training for managers
Stop dreading difficult conversations.
A practical 6-module online course that gives managers and team leads a proven system to diagnose conflict, calm tense moments, and lead hard conversations to a real resolution.
- Find the real problem. Tell in minutes whether a conflict is about the task, the process, or the relationship, and stop treating symptoms.
- Bring the temperature down. Use field-tested de-escalation techniques before a heated exchange turns into something you can’t walk back.
- Lead the conversation, not a cross-examination. Follow a structure that feels safe and collaborative to everyone in the room.
6 modules · 15 hours · certificate
$325.99$225.99Save $100
Includes ebook, workbook, supplemental readings, and signed certificate.
Enroll now · $225.99Risk-free: 30-day money-back guarantee
Taught by Dr. Andrew Campbell
- Retired senior military officer
- PhD in Global Leadership
- Master of Diplomacy in International Conflict Management and Terrorism
- TEDx Speaker
- Yale Instructor
- Global Military Professional Education
- Adjunct Professor, Norwich University
- 2024 Who’s Who of America Inductee
- Insight250 Winner 2026
Certifications & speaking
30+
Years of military, diplomatic and academic leadership
10,474
Students taught
19
Countries taught or spoken in
4.4/5
Coursera learner rating
Recognition
Recognized for leadership and education.
About this course
Turn tense moments into stronger relationships and better decisions.
You already know conflict is unavoidable. In fact, over 85% of employees deal with it regularly.1 The question is whether you’re equipped to turn tense, frustrating moments into stronger relationships and better decisions, or whether you’re just getting through them.
This course gives you the frameworks to do the former: diagnose what’s really going on, de-escalate high-emotion moments, and lead your team through disagreement instead of around it.
1 Source: CPP Inc., Workplace Conflict and How Businesses Can Harness It to Thrive, CPP Global Human Capital Report, 2008.
Curriculum
Six modules. One complete system.
Module 1Get to the Root of It
Most “personality clashes” aren’t personality clashes at all. In this module, you’ll learn a fast diagnostic to tell whether a conflict is really about the task, the process, or the relationship, so you stop treating symptoms and start solving the actual problem.
Module 2Master Your Style
You already have a default reaction to conflict; the question is whether it’s the right one for the moment. Uncover your natural conflict style, see its blind spots, and learn to deliberately choose a different approach when the situation calls for it.
Module 3Facilitate Difficult Conversations
The difference between a conversation that heals a team and one that wrecks it usually comes down to how it’s led. This module gives you a structure for difficult conversations that feels safe and collaborative to everyone in the room, not like a cross-examination.
Module 4De-escalation Techniques for Leaders
When emotions spike, most leaders either freeze or make it worse. Here you’ll pick up field-tested techniques to bring the temperature down in the moment so a heated exchange doesn’t spiral into something you can’t walk back.
Module 5Build Trust, Not Walls
Every conflict leaves a mark on team trust, for better or worse. Learn how to design the kind of follow-up communication that repairs relationships instead of papering over them, and builds a culture where people actually say what they mean.
Module 6Proactively Prevent Fires
The best conflict management is the kind nobody notices, because it never ignites. Close out the course with a concrete plan to spot your team’s recurring triggers, such as scarce resources and unclear priorities, and defuse them before they become the next blow-up.
Everything you get
One course. Everything included.
- 6-module video course, 15 hours$200.00
- Course workbook$55.00
- Companion ebook$15.99
- Supplemental readings$40.00
- Signed certificate of completion$15.00
- Total value$325.99
Save $100
Regular price $325.99
$225.99
One-time payment. Lifetime access.
Enroll now for $225.9930-day money-back guarantee · Secure checkout by Stripe
Complimentary companion ebook
PACT: From Conflict to Connection
A 16-page leadership guide built on four steps: People, Alignment, Commitment and Transformation. It gives you a practical way to turn conflict into connection, and it pairs directly with Navigating Organizational Conflict to Organizational Clarity.
- Free: sent straight to your inbox as a PDF
- Yours to keep and come back to anytime
- Pairs directly with this course
Complimentary · No payment needed · Delivered to the email above
For teams
Training a team? Give everyone the same playbook.
Conflict gets easier to handle when every manager uses the same words and the same process. Team pricing starts at 5 seats.
- One shared language
- When a disagreement surfaces, your managers diagnose it the same way and follow the same conversation structure, so issues get resolved instead of escalated.
- Self-paced, no scheduling
- No cohort dates, travel, or pulled-off-the-floor training days. Each person works through the modules on their own time, with lifetime access.
- A certificate for every learner
- Each participant receives a signed certificate of completion, which makes it easy to document development hours.
- Simple purchasing
- We can invoice your organization or work from a purchase order.
Testimonials
What course participants say
“I learned that being a good leader isn’t just about making decisions. It’s about understanding your people, not just getting them to listen to you, but actively listening to them. Using empathy and emotional intelligence has completely changed the way I approach conflict at work.”
“We had two directors who hadn’t spoken directly in months, everything routed through email. Using the framework from Module 3, I got them in a room and we resolved it in one conversation. The tools are that practical.”
“This course changed how I see workplace disagreements. I no longer treat conflict as a problem to shut down. After completing Module 5 and putting the framework into practice, my subordinate and I communicated honestly about what was happening for the first time, and landed on a solution that actually worked for everyone.”
“This course helped me understand that organizational conflict is not always a problem to eliminate. It can be an opportunity to identify what needs to change. The practical tools gave me a better way to approach difficult situations and move conversations toward solutions.”
Individual experiences. Results vary.
How much time will this actually take me?
The course is 15 hours of video content across 6 modules, fully self-paced with lifetime access, so you can move through it in a focused week or spread it out over a couple of months around your schedule. There’s no deadline and no cohort to keep up with.
What if it’s not the right fit for me?
You’re covered by a 30-day money-back guarantee. If the course isn’t delivering what you need, email us at course@leadwellacademy.ai within 30 days of purchase for a full refund, no questions asked.
Is this different from your other conflict management courses?
Yes. Navigating Organizational Conflict to Organizational Clarity is our most comprehensive conflict course: a full 6-module framework for leaders who want the complete system.
Is this for individual development, or can I roll it out to my team?
Both. Most people start with it for their own development, but it’s built to scale: many leaders use it to train their whole team or roll it out organization-wide to build one shared language around conflict. Contact us for team pricing on 5+ seats at course@leadwellacademy.ai.
Do I get a certificate, and does it actually mean anything?
Yes. You’ll receive a signed Certificate of Completion from Global Leadership Education and Training Institute and LeadWell Academy upon finishing the course. At this time, this course does not fulfill CE professional credits.